Grievance Redressal System is a mechanism to receive and provide a solution on complaints and grievances reported by customers of a private organization or public citizens accessing a government service. Grievance Redressal may be handled directly by institution usin their own websites and resolve the grievance.
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AICTE (All India Council for Technical Education) regulation to install an online system for the registration and disposal of grievances in institution. According to the directive, an online monthly status report regarding the number of the grievances received, disposed off and pending should be informed to AICTE. Besides, the effectiveness of the online grievance redressal system will be a factor at the time of granting of the annual approval to an institution by the AICTE.
